Legal
Privacy Policy
This policy explains how IDM collects, uses, and protects information related to
our website and services.
Effective Date
•
January 1, 2024
Last Updated
•
October 26, 2023
Overview
IDM – Your Google Visibility System (“IDM,” “we,” “our,” “us”) provides website build/management, Google Business Profile support, review generation tools, messaging/appointment reminder automation, and lead tracking dashboards for home-service businesses.
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or use our services. By using our website or services, you agree to the practices described here.
Information We Collect
Business & Account Information: business name, address, phone, email,
service areas, services offered; account owner/authorized representative
details; billing and service communications.
Customer Information: names, phone numbers, email addresses,
appointment/service request details, and message history submitted through
your use of the system.
Usage & Technical Data: IP address, browser/device type, pages viewed, and
analytics used to improve performance and security.
How We Use Information
Provide and manage services.
Operate review and messaging workflows.
Communicate about your account and billing.
Improve performance and security.
Comply with legal obligations.
We do not sell personal information.
Messaging and Consent
If you enable missed-call text back or appointment reminders, you represent that
you have obtained any required customer consent and comply with applicable
laws.
You are responsible for honoring opt-outs and lawful messaging practices.
Third-Party Platforms
Our services may interact with third-party platforms (including Google). Their
privacy practices are governed by their own policies.
IDM is not responsible for third-party platform policies or outages.
Data Security and Retention
We use commercially reasonable safeguards to protect information. No system
guarantees absolute security.
We retain information only as necessary to provide services, comply with legal
obligations, and enforce agreements.
Changes to This Policy
We may update this policy periodically. Continued use of our services means you
accept the updated policy.
Questions?
If you have questions about this
Privacy Policy, please reach out
to our team.
support@idm.com
Business
IDM – Your Google Visibility System
Location
Arizona, USA